About the Cruise
Is there a tour guide on board?
No, there is no tour guide, this is a sailing restaurant and not a guided tour. We have chosen for a relaxed and private setting, with some background music. The idea is that you will be able to enjoy the views, the food and drinks and your company without being interrupted all the time by a tour guide. (If you like a guided tour, for around €12 you can book a one hour daytime canal cruise with recorded commentary as offered by all the larger tourist canal cruise companies.)
Is there pre-assigned seating?
As you board, our captain and crew will direct you to your seats. There is no pre-assigned seating, so you can choose from the still available seats. All tables are next to a window and have a good view outside, so there are no seats in the middle of the boat.
Do we always get a private table?
Yes. We will prepare a private table for you based on the number of tickets you purchase (so, if you buy 4 tickets you will get a private table for 4 persons). The minimum number of tickets you can buy is 2 and the maximum is 6. For larger groups please
contact us.
Can I reserve a specific table?
Unfortunately this is not possible. Due to the fact that the exact table configuration depends on the different group sizes of the people making reservations we can not work with fixed table reservations (the layout of the tables is not the same every cruise). We can therefore also not guarantee a table at a specific location in the boat.
Can we smoke during the cruise?
Following Dutch law the boat is completely non-smoking. This means that smoking is not possible during the cruise. We do make some short stops at the restaurant to pick up the food, but unfortunately due to safety reasons guests are not allowed to leave the boat during these stops, so smoking then is also not possible.
Tickets & Booking
Do we need to bring printed tickets?
Your name will be on our guest list. In case of any confusion we may ask you to show your ticket. If you can show your ticket digitally (on your phone) there is no need to print the tickets.
I did not receive an email after I bought the tickets online.
The email is always sent to you automatically. If you did not receive the email it is possible that you have entered the wrong email address or the email ended up in your SPAM/JUNK mail box. Please contact us by email if you did not receive any email, we will then send you a copy.
I do not have a credit card. Can I make a reservation?
We do not have a ticket office so the only way to make a reservation is through our webshop. If you have any problems with making a reservation online, please email us, so we can see if we can find a solution.
I tried to book with a credit card, but it does not seem to work?
When booking with a credit card (3DS) Authentication is required. This means you have to verify your card with a pin code or by confirming in your bank app. There will be a popup asking for this after you entered your card details. If you have a popup blocker you may miss this message and therefore the booking will fail. If you do not get the request to verify your card, please disable your popup blocker or try to make the booking on a different device. If you got the message "Your payment was refused" this means your credit card issuer did not allow the payment. If you contact your credit card issuer they will be able to inform you about the reason why it was refused.
What is your cancellation/refund policy?
We offer a 7-day money-back guarantee. If you cancel 7 days or more before your cruise, you will receive a full refund minus €5 per ticket for processing costs. Cancellations made less than 7 days before departure are non-refundable. If your plans change, please always let us know — even on short notice.
Food & Drinks
Is the dinner freshly prepared?
All the food is freshly prepared, we do not use any precooked food. At the moment you have made your choices from the menu, the chef will start preparing the food. The food is prepared at a high quality / fine dining canalside restaurant. Every course of the dinner will be picked up at the restaurant. The courses will be served out to you directly from the kitchen onto the boat, so everything is as fresh as can be.
I am a vegetarian, can I also join the cruises?
Yes, on the dinner cruise menu there are vegetarian dishes you can choose.
I have special dietary requirements, is that also possible?
Yes, as all the food is freshly prepared we can cater for your dietary requirements and allergies including gluten-free. You can inform the host(ess) on the boat about your diet wishes. If you have very special diet restrictions, please email us the details a couple of days in advance.
Practical Information
Where does the boat dock and depart from?
Amsterdam Jewel Cruises docks and departs from Singel 250, close to the Dam Square, see also
Location / Meeting point. The departure location is also the end point of the cruise.
Can I bring my children?
The evening dinner cruises are not suitable for small children, so we have set an age limit of minimal 16 years. (Of course this does not apply to private cruises, only to the sailing restaurant.)
Are pets allowed?
Unfortunately we do not allow dogs, cats or any other pets.
Are there also cruises in winter?
Yes, Amsterdam Jewel Cruises will cruise in most weather conditions all-year round. The boat can be opened in summer, which is a great experience, but it will be closed in winter, and the heating will be on, which gives a very romantic atmosphere.
What if it rains?
Amsterdam Jewel Cruises will cruise in most weather conditions all-year round. The boat has heating and the weather will not affect your cruise.
What if the cruise is cancelled?
In the case of an unforeseen event, due to which the cruise can not take place, you can choose to reschedule or to receive a full refund.
Is the boat handicap accessible?
Unfortunately the boat of Amsterdam Jewel Cruises is not considered handicap accessible.
May I bring my own camera on board?
Guests are more than welcome to bring their own camera for personal pictures aboard the boat.
Where do we park our car?
Cars can be parked on the streets in the area (€7.50 per hour) or in a nearby parking garage. We recommend to come by public transport if possible.
